revoox is provided with a continuous New Product Introduction service (NPI), delivering model-specific test recipes at or shortly after product market launch.
revoox provides fully automated testing methods using robotics, interacting with the device like customers in a defined, traceable way.
As part of automated testing, revoox performs qualified measurements, thus eliminating testing subjectivity.
In use cases where no automated equipment is accessible, revoox runs predefined tests, guiding users through a sequence of easy steps for testing the mobile device.
For all use cases, each revoox tool comes with a user interface optimized for the relevant operator and interaction model.
revoox uploads all test data into a database, building up device lifetime test- and performance history.
Seamlessly integrated to test tools, revoox stores customer-owned documents, selects relevant information for devices connected and provides easy access to operators.
The revoox self-diagnostics app enables users to test their device before returning it to after-market service. The user interface and interaction model is optimized for end customers: it guides them through easy, standardized function tests. Self-diagnostics uploads test results into the cloud for being used for repair actions, if need be.
Following industry estimations, probably up to 60% of unit returns in the mobile device market are unnecessary because the device in question is not defective (NTF – No Trouble Found). Most of those returns are due to incorrect operations or false customer expectations of the unit performance. The revoox self-diagnostics app tackles this problem by empowering the owner to test the unit himself and by giving advice on how to solve possible issues. Thereby, not only costs created by unnecessary unit returns are avoided, but also the customer is prevented of giving out a unit loaded with private information.
The revoox point-of-sale diagnostics test is designed for kiosk solutions. Applied in retail environments it allows our customers to prove their support excellence to consumers and opens additional sales opportunities, e.g. for product accessories or buy-back support. As with all revoox applications, test results are uploaded to the cloud database contributing to the unit test life time history to support subsequent testing in repair centers if required.
Especially customers who are technologically inexperienced or have no desire to deal with potentially defective devices tend to visit the store in which they acquired their device. revoox kiosk diagnostics enables those stores to help their customers in a comfortable way. Being able to support the customer in the point of sale directly – instead of having to send the device in for testing – not only prevents unnecessary returns but also helps to improve the store’s reputation.
100% automated testing as easy as it gets: triage and quality assurance are two use cases supported by our one-button operated robotics (test rack). Supported by robotics, the device functionality is verified by running full test sequences under controlled conditions. Here, the robotics interacts with the UUT (Unit Under Test) similar to a consumer: the most effective way catching failures reported by customers. According to model specifications, effective test recipes are continuously designed for new-launching products and automatically deployed to system users. Test results are uploaded to the cloud database for analysis and reference.
Subjectivity is a severe challenge in mobile devices after-market repair operations if testing is performed manually. Manual functional testing often leaves room for subjectivity and interpretation of test results. Depending on where in the internal process a misinterpretation occurs, different risks with considerable cost impact exist. revoox helps to overcome these challenges by providing automated tests: model specific, repeatable and under controlled conditions. Thus, monetary risks created by test subjectivity are eliminated.
revoox repair assistance provides a suite of individual assisted tests for technicians. Strictly aligned to the diagnostics methodologies, revoox repair assistance helps to duplicate customer tests – with previous test results in the cloud accessible as reference and leverage. Service documentation can be completely integrated to this tool: 1) service documentation relevant for exactly the auto-detected unit connected to revoox repair assistance is comfortably listed to operators and made available at a simple click of a mouse, 2) service directive bulletins can be integrated to assisted tests, their execution is tracked in the cloud data base linked to the unit ID just as other test results.
Besides the assisted testing and the access to all previous test results, revoox repair assistance provides functionality to enforce process compliancy: By tying directive bulletins into testing and enforcing predefined processes, the risk of human errors in functional testing is significantly reduced. Consequently, financial risks of those mistakes are taken out of the process. Further, the cloud connectivity enables a fast deployment of updated service information directly to operators, thus supporting immediate process conformity even in decentralized organizations.